Terms of Service

Welcome to AMANECER FLORAL, an online flower & gift shop where you can browse, purchase, and send flowers & gifts for any occasion. By using our website, you agree to be bound by the following terms and conditions:

1. General Information

Amanecer Floral is a website operated by owner and head designer, Victoria Ponce. Our website is intended for use by customers throughout the European Union and internationally.

2. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information when you use our website. Please read it carefully before using our website.

3. Order Acceptance

All orders are subject to acceptance by Amanecer Floral. We reserve the right to cancel or refuse any order for any reason, including but not limited to: availability of products, errors in product or pricing information, or suspected fraudulent activity.

4. Pricing and Payment

All prices displayed on our website are in European Euros and are subject to change without notice. Payment for your order is due at the time of purchase. We accept VISA, MasterCard, PayPal, Apple Pay, and all payments are processed through a secure payment gateway.

5. Delivery

We offer delivery to addresses in the local Ericeira and surrounding areas, as well as Mafra, Lisbon, and Sintra. Delivery times may vary based on location, availability of products, and other factors. We will make every effort to deliver your order on the requested date, but we cannot guarantee delivery on a specific day or time.

6. Returns and Refunds

We take pride in the quality of our products and services. If you are not satisfied with your order, please contact us within 24 hours of receiving your order to request a refund or replacement. Refunds will be issued in the original form of payment, and may take 72 hours to process.

7. Intellectual Property

All content and materials on our website, including but not limited to text, images, graphics, logos, and software, are the property of Amanecer Floral or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any content or materials on our website without our prior written consent.

8. Limitation of Liability

Amanecer Floral is not liable for any damages arising from your use of our website or your purchase of products from our website. In no event shall our liability exceed the total amount paid by you for the products or services in question.

9. Indemnification

You agree to indemnify and hold harmless Amanecer Floral and its affiliates, officers, directors, employees, and agents from any and all claims, damages, losses, and expenses arising from your use of our website or your violation of these Terms of Service.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of Portugal without regard to its conflicts of law principles. Any dispute arising out of or relating to these Terms of Service shall be resolved exclusively in the courts of Supreme Court of Justice of Portugal in Lisbon.

11. Changes to These Terms of Service

We reserve the right to modify these Terms of Service at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the modified Terms of Service.

If you have any questions or comments about our Terms of Service, please contact us at hello@amanecerfloral.design.